Thanks for taking the time to reach out, Terri. The latest upgrade to our towels was made to deliver an improved absorbency, and clothlike look and texture, to enable messes to be picked up more quickly and completely. We're sorry to hear the package you received was thin, rough, and not as absorbent. After extensive consumer testing to provide features we hoped you'd love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with Quality Team.

We're happy to hear our Bounty has provided you with the quick picker up experience you know and love. Thank you for being a part of our Bounty Family. We'd love to learn more to see how we can improve your overall experience. If you'd like to share, please give us a call at (800) 926-8689.

We strive to do our best to make sure all of our paper is manufactured to the highest of quality standards, and we're so sorry to hear that you received paper towels in this condition. Paper products, like Bounty, are very porous and can absorb odors around them. So having an unusual scent or odor could happen during shipping, warehousing or at home, if the product was stored near highly perfumed or scented items. We'd like to see how we can help further, and make this right. Please give us a quick call at 1-800-926-8689 Monday-Friday between the hours of 9am-6pm EST.