We strive to do our best to make sure all of our paper is manufactured to the highest of quality standards, and we're so sorry to hear that you received paper towels in this condition. Paper products, like Bounty, are very porous and can absorb odors around them. So having an unusual scent or odor could happen during shipping, warehousing or at home, if the product was stored near highly perfumed or scented items. We'd like to see how we can help further, and make this right. Please give us a quick call at 1-800-926-8689 Monday-Friday between the hours of 9am-6pm EST.

We're sorry to hear that you did not receive the Bounty you had ordered, Larry. Please contact Sam's Club directly at 1-888-746-7726 for further assistance.

We're sorry to hear about your experience, Holly. We completely understand your disappointment. We'll be letting our team know about this, and in the meantime, we recommend reaching out to Sam’s Club at 1-888-746-7726 for sizes they have available for your next order. They’ll be happy to further assist you!