We really liked this EPro Select vacuum cleaner because it has a lot of power, is fast, is very lightweight, and—being cordless—is very comfortable to use. The problem we encountered lay specifically in the use of the Dust bin—specifically, the difficulty involved in taking it out, emptying it, and putting it back in place. Now, what happened is that the Vacuum cleaner felt to the floor, and one piece of Dust bin broke. The dust bin is made of hard plastic; when it fell to the floor, a piece broke off, so now we cannot attach it to the vacuum cleaner, and we are unable to use the vacuum. We are trying to find out where we can purchase a replacement part for the Dust Bin, and we wanted to ask you—Sams—if you could advise us on where it can be bought and how much it costs. Thank you very much.

Bought this for vacuuming our RV. It has no real power. It's fine for the sort of things you'd clean up with a hand-held dustbuster. The beater bar function is useless. It picks up dirt and puts it in the stick, but very little of it gets to the basket. Hence, as soon as you shut it off, all the dirt falls out into a little pile where you stopped vacuuming. It wants a new filter, even after I replaced the filter. Exceedingly disappointed.

I like the storage rack for the attachments and the two batteries. However, in less than one year, my motor burnt out. The company was nice to work with and sent me a free replacement. A few months after this, one of the wheels fell off on the head. And now my last wheel has fell off leaving my vacuum worthless. All this in a total of 13 months. I'll never purchase again. Sticking with the Shark brand. The epro is not made for using every single day as I do in my house.

Total waste of money. The vacuum works okay, but the filters are non-existent in stores or online. It's frustrating that Sam's Club sells a product without ensuring that customers can buy the necessary replacements. I'm stuck with a vacuum I can no longer use."

Product worked well for 4 months then the wheel broke, reached out to customer service numerous times before response. Both email and calling. Once they called back I was able to provide proof of purchase the work through the exact part I needed. They said they would send for free. This was 3 months ago, I reach back out and always an excuse, free replacement but need to provide fedex account number, now they are on strike! Seriously, three months for a simple set of plastic wheels and I offered to pay if I can get them faster! I hate to post negative on any company as I understand issues happen but this is well beyond what should be acceptable. Steer clear if you want support!

This vacuum sucks in all the wrong ways. The battery drains ridiculously fast (there's a reason they give you two batteries. You will need them!) and it's really only decent on uncarpeted surfaces. It doesn't hold suction, gets clogged around the filter far too often, and smells hot when I run it. I'm worried it will catch on fire. If I had to do it over again, I'd opt for a Shark or something more reliable. Never again.

While I love the vacuum itself, customer service is horrible. So far I am waiting over a month for a replacement dust bin. Every single time I call I get, "I am sorry but ......." This morning the latest 'reason' is a warehouse strike. Googled that. Nothing. I am grateful that I added the 3 year coverage because at this point, it seems as if it will take longer than that for them to ship the flipping dust bin! I would strongly suggest spending the extra money to get the Dyson and fast customer service!

Did not like how the dirt gets stuck inside the vacuum

No suction, felt like a kiddie toy

Was very disappointed in this vacuum. The suction is terrible