Batteries don't last also now power pick up! Worse purchase ever a Sam's club! I would never recommend this product! Had to order another one elsewhere!

I was excited to try this out since it was cordless and seemed more portable than my regular vacuum. I will say having the two batteries in this package is very helpful as the vacuum doesn’t run well unless it’s on turbo. This vacuum is definitely not for homes with pets. The suction is not the best, and doesn’t pick up a lot of small pieces if it’s not on the turbo mode. The hair gets stuck in crevices and is hard to remove. Also, the stick vacuum part seems to have to be used the same way. The vacuum head swivels very easily but sometimes that can make using the piece difficult in some areas. Now the things I do like, it’s easily portable not having to worry about plugging it in anywhere is great. It makes it easy to take into the car to vacuum the mess if needed. The pieces that come with it are helpful allowing you to get into smaller spaces. I do wish the brush head under the canister was a little longer than the canister so it would allow you to use it in smaller areas.

Average vacuum. The suction on our carpet is not as strong as it needs to be. There is a "turbo speed" but it needs to go over the carpet multiple times before all dirt is gone. Only used for 15-20 minutes a day at job. The battery does drain quickly so if you have a large area to vacuum you will need the 2nd battery.

2nd review: my first review was highly rated, viewpoint has changed. I bought 2, one for me and one for daughter. Works great but not for long. My unit caught on fire from battery and burner through part of handle (to clarify, it didn't just get hot) I mean a legit fire under normal use which is mostly for pet hair clean up.

Parts are unavailable. Trying since jan 2026 to get vac head sweeper replaced. Recently I was told that the warehouse is on strike. Prior to that I was told I needed to five them my FEDEX acct Nbr, REALLY so they could ship it out. Who gives out their acct nbrs to unknown people etc. originally I was told in January that a part was being shipped out and then it’s been excuses over and over again. Tgry won’t tell you where the part would be coming from not will they tell you how much a new part would cost. Mine was to be replaced under warranty. Vacuum worked well until it didn’t

We had trouble with the wheels breaking off. The way that it is constructed there is no repairing the wheels. I contacted ePro customer service. They acknowledged that my ePro Select stick vacuum was covered under warranty. They advised that they needed my FedEx account number before they could ship out the replacement. I questioned them about why they would need that because they should have their own account. They were adamant that I had to supply my FedEx number. I supplied them with the number. After waiting a couple of weeks I contacted them to see what the status was for my replacement. I was told that their warehouse was in strike so that they couldn't access a replacement to send me. I later found out that there was no warehouse strike. I'll condense the events. I started the claim in March ('26). I went back and forth with them listening to excuse after excuse way they couldn't send my replacement out. I even offered to accept a voucher or refund. In July I got my email blocked by them. I used an alternate email and sent them a message letting them know that if they didn't respond that I would file a complaint with the Better Business Bureau. The didn't respond so I filed a complaint (%2325077602) with the BBB. The BBB made several attempts to contact ePro Select. They did not receive a response from them. They closed the case August 12th and my complaint is left on ePro Select's BBB business profile. If you are thinking about a new stick vacuum, do not buy an ePro unless you don't care about the warranty.

The top handle bending when assembled upright. Not very user friendly, vague instructions in general.

Batteries wouldn't hold a charge out of the box. Accessories are nice, but no good if vacuum won't run

I have tried numerous times to get a replacement dust cup, this is covered under the warranty. every time I call I get the same run around, they are having internal issues but promise to call me (this has been going on and on since the beginning of June, it is now the end of July. If you purchase this vacuum and something breaks or goes wrong I would't expect this. company to make it right.

Vacuum works but 1 Battery failed and it's been over 30 days of delays and poor excuses for not sending a replacement under warranty. Had to reach out to Sam's Club for assist and no response from the either. Would not buy this again based on 0 customer service and poor warranty service