When we design our products, we do extensive research and consumer testing to create features that we think you will love. We also keep improving our technology to offer you the best quality. Therefore, we're very sorry that wasn't the case with your recent purchase. We want you to have the experience you deserve, please contact us at (800) 888-3115 so we can review your case with more detail and assist you properly. We're here for you!

We’re so sorry to hear about what happened. It isn’t the experience we want you to have and really want to learn more. Please contact us at (800) 888-3115

Thank you for your long-standing loyalty to Always and for sharing your feedback with us. We understand how frustrating it can be when a product does not meet your expectations. The Always Ultra Thin Size 1 pads have an updated core system designed to deliver superior protection and improved performance. While the packaging has changed to reflect these enhancements, we value your input and will certainly pass your concerns along to our team. If you have any questions or need further assistance, please don’t hesitate to reach out to us at (800) 888-3115. We're here to help!

We assure you this isn't something we'd expect, and we appreciate you bringing this to our attention. We understand how upsetting something like this can be and hope you and your sister's symptoms have improved. Please be assured that safety is our top priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. Still, we recognize that some people may have personal sensitivities, and we recommend that you both discontinue using this product and set it aside for review. We have Pure Cotton Flexfoam Pads available that are made with a cotton top sheet and no odor-neutralizing fragrances for those who prefer them. We'll be happy to review this further with you, and we want to learn more about your experiences to share with our Safety Team. For further assistance, you and your sister can contact us at 1-800-888-3115.

We appreciate your loyalty to Always, and we're sorry that this has been your experience. We can assure you that our Always Ultra Thin pads have been thoroughly evaluated to be safe when used as directed. As well, we have strict quality checks in place to ensure that they reach you in the best possible condition. Since we're always looking to bring you the latest innovations, we did upgrade these pads earlier this year. With an improved core, we're providing a fresher, cleaner, drier, and more absorbent pad. As well, we continue to not add any fragrance to this product. It may be helpful to know that sometimes, when our pads are very freshly made, you might detect a little odor. All paper products, including feminine care products, are very porous and can absorb odors around them, especially if the product was stored near highly perfumed or scented items. We'll be sure to share your comments with our team, and we do recommend that you discontinue use of this particular product, if you haven't already. We suggest giving another Always pad version a try, such as our Always Pure Cotton or our Always Maxi. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 888-3115 when you have a moment.

Thank you for bringing this to our attention! We're sorry to hear you had this experience, and we hope you're feeling better. Safety is our top priority, and all of our products are thoroughly evaluated to ensure they are safe when used as directed. Based on your experience, we recommend discontinuing the use of the Always Ultra Thin Regular pads. Earlier this year, Always Ultra Thin pads underwent an upgrade with an updated core system designed to deliver improved performance. We'd like to learn more and share this with our Quality and Safety Team, as this is never the experience we want when using Always. When you have a moment, please give us a call at (800) 888-3115, 9 am-6 pm EST, Monday-Friday.