Hi there- Shokz here! We&#39;re very sorry to hear you&#39;re not completely satisfied with your OpenRun Pro. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. <br /><br />There is also a phone setting that may resolve any low volume issues. <br />1. Turn Off Volume Limit Settings<br />For iPhone: Go to Settings &gt; Sounds &amp; Haptics &gt; Headphone Safety, switch off the Reduce Loud Audio feature. <br />For Samsung: Go to Settings &gt; Sounds and Vibration &gt; Volume, click More, and turn off Media Volume Limit. <br />For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. <br />2. Adjust EQ Settings<br />Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.<br /> If you decide these are not a good fit for you, we kindly ask that you reach out to Sam&#39;s Club Customer Service directly to learn of their return policy. Thank you!

Hi Ron- Shokz here! We&#39;re sorry to hear this has been your experience. If you find these are not a good fit for you, we kindly ask that you reach out to Sam&#39;s Club Customer Service directly to learn of their return policy. Thank you!

Hello-Shokz here! We&#39;re sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!

Hi Andrea- Shokz here. We&#39;re very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version for the best experience with your OpenRun Pro. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings &gt; Sound &amp; Haptics &gt; Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to Sam&#39;s Club Customer Service directly to learn of their return policy. Thank you!