Hello- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenRun Pro. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to Sam's Club Customer Service directly to learn of their return policy. Thank you!

Hi there- Shokz here! We&#39;re very sorry to hear this has been your experience. We highly recommend ensuring that the latest Shokz app has been updated via the Shokz app for the best experience with your OpenRun Pro. There is also a phone setting that may resolve any low volume issues. <br />1. Turn Off Volume Limit Settings<br />For iPhone: Go to Settings &gt; Sounds &amp; Haptics &gt; Headphone Safety, switch off the Reduce Loud Audio feature. <br />For Samsung: Go to Settings &gt; Sounds and Vibration &gt; Volume, click More, and turn off Media Volume Limit. <br />For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. <br />2. Adjust EQ Settings<br />Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.<br />If you decide these are not a good fit for you, we kindly ask that you reach out to Sam&#39;s Club Customer Service directly to learn of their return policy. Thank you!

Hi there- Shokz here! We&#39;re very sorry to hear this has been your experience. There is a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings &gt; Sound &amp; Haptics &gt; Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to Sam&#39;s Club directly to learn of their return policy. Thank you.

Hi there- Shokz here! We&#39;re very sorry to hear you&#39;re not completely satisfied with your OpenRun Pro. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. <br /><br />There is also a phone setting that may resolve any low volume issues. <br />1. Turn Off Volume Limit Settings<br />For iPhone: Go to Settings &gt; Sounds &amp; Haptics &gt; Headphone Safety, switch off the Reduce Loud Audio feature. <br />For Samsung: Go to Settings &gt; Sounds and Vibration &gt; Volume, click More, and turn off Media Volume Limit. <br />For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. <br />2. Adjust EQ Settings<br />Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.<br /> If you decide these are not a good fit for you, we kindly ask that you reach out to Sam&#39;s Club Customer Service directly to learn of their return policy. Thank you!