We had this device for less than 3 months when it stopped connecting to the internet. I spent 3 hours chatting with “tech support” sending me through the same sequence of restarts and resets that I had already done. I have two other Rokus that work perfectly and in the exact same location on the same TV. But Roku refuses to honor their warranty. They want me to reach out to my ISP and do a factory reset on my modem and router which no other device (including multiple Rokus) have any issue maintaining a connection with. I have had good luck with Roku in the past but this device was a complete dud and Roku refuse to stand behind it. They want to waste your time going in circles until you give up. I would not buy another Roku after this experience.

12 hours of troubleshooting and Roku wants to do another 6 instead of standing behind their product. Customer service is the worst that I’ve ever encountered.

All you need is wifi and your Roku box. That is it, why in the world pay more for tv when you really can't afford it? We went to Roku, it saves us money, and we have all the channels we could ever want to see, just not enough time to see them all. Thanks, Roku, for everything

Bought a Roku Ultra to update an older tv. It has been great with better 4K support, has a more robust processor that allows for much quicker flow between apps, it will even basically keep apps open as if in a tab and you can quickly resume your place from app to app on many apps without it having to close and reopen like older Roku devices ( works similar to multiple apps open on a phone ). Other neat features are rechargeable remote, remote finder, Bluetooth support for audio headphones. Good stuff !

I have a TLC with Roku in my living room. My husband has a big fancy Samsung TV in the basement that he likes. I found it very hard for me to control his TV. I bought him this little Roku so I could use his Samsung downstairs. They are very simple to use and I wouldn’t want anything different.

I replaced a basic Roku that I had to un plug every other day so that the main screen would work and also on peacock streaming it was jittery after every commercial I had to go in an out of th app for it to work. New ultra Roku has been so much quicker and screen Quality is great. Just needed an upgrade

I’m only giving this four stars because even though I’m a diehard Roku fan, I upgraded to attempt to solve some stability problems with the sound. Unfortunately the new one has the issue just as often, which is that often the sound will play but with a blank screen, and almost as often the picture will play with no sound. Rebooting fixes the problem.

The search is excellent and lays out everything you have access to and how to get what you don't. The interface works well and Live TV offers a lot. My only negative is each time I got the guide button it goes to all channels rather than the column I left it in such as favorites.

Straight garbage! Constant random error code for HDCP, and either disconnects from internet or freezes up out of nowhere which is extremely frustrating in the middle of a sporting event. When it does work right the remote does not. If you do your research these are all problems that have been reported with this box. Customer service is ZERO help. I spent 30+ minutes on the phone with them going through all of their troubleshooting only to have the guy then tell me to send pictures of my box and that if I had more problems to use that email that would go directly to him and he would remedy the situation. Well, I did that 3 times and still no response! The box is worthless and so is the customer support!

Roku ultra - This house has always had fire tv products as being an early adaptor to the voice line / cube as well. Earlier in the year we went with "SpectrumTv stream" in a combo deal using their given xumo stream box which was missing so much in apps alone from the fireTv transition. - Firetv does not seem to carry the spectrum app Thus, we now need a stable preferable wired stream box that carries the " spectrum app". The 'Roku Ultra 4800r is that box and then some ! From App Loading to menu operations, -all is snappy and consistent without fail. The remote ? Much better in my view than firetv's pro remote. The backlighting is better overall as well with the buttons not feeling so " clumped " together without any spacing. The volume rocker and mute buttons being on the side also permits the use of space well. The 'Find me' remote feature with different sounds applicable that also has rechargeable capabilities tops off the feature filled backlit remote. Hicks ups ? As to date only thing I've found is a few times the remote not working the volume on our connected Denon sound system. This only occurs when in CEC mode . A soft Restart by remote within the 'power' >system restart' resolves the problem. Overall? Our favorite streaming box to date. We ♡ Roku !