Jenny, we're sorry the packs were opened. We check our products many times during manufacturing to make sure every every box reaches you in perfect condition. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

We’re sorry to hear the wipes felt harsh. We work very hard alongside parents, pediatricians, pediatric dermatologists, and safety experts to ensure our products are safe. We understand this is hard on you and your baby. We'd be grateful for the opportunity to learn more about your experience and to help you further. We hope you will find a moment to call us at 1-800-726-7377.

Pampers Complete Clean wipes were designed to clean up babies' faces and bottoms. We're sorry this pack didn't perform as expected. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.

Juanita, we’re so sorry to hear our Baby Fresh wipes seem thin, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. We know that every parent is different, and have their own preferences when it comes to wipes, so we offer a variety to meet each user’s needs. We recommend giving our Free & Gentle wipes a try, as they are our thickest wipes available. So that we can help you further, please give us a call at (800) 380-2583.