We're sorry to hear you experienced this. Our wipes go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. The main cause of wipes sticking together are changes in temperature and humidity before the pack is even opened. To help prevent this, we would suggest you try storing the wipes packs upside down until you use them. This helps keep the moisture spread evenly throughout the wipes. Please call us at 1-800 726-7377 for assistance. We're happy to help you.

We're sorry to hear the scent is too potent. We work very hard alongside parents, pediatricians, pediatric dermatologists, and safety experts to ensure our products are safe. You may prefer one of our unscented wipes products - AquaPure, Sensitive, or Complete Clean Unscented. We’d like to learn more about your experience and help you further. Please reach out to us when you can by calling 1-800-726-7377