Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Member ratings & reviews for
SSTG 14IN LUX QU MIB SERTA SLEEP TO GO
4.3 out of 5 stars
stars
308 ratings173 reviews
  1. 5 stars69% (213)
  2. 4 stars11% (33)
  3. 3 stars7% (22)
  4. 2 stars6% (17)
  5. 1 star7% (23)
Sort by |
Showing 131-140 of 173 reviews
Aug 17, 2022
Reviewer name: Malpare
2 out of 5 stars
2 out of 5 stars review

I really like the 12" so upgraded my bed to 14"

The Serta SleepToGo 14" Gel Memory Foam Luxury Mattress is not the same as the thinner beds in its same collection. Its way softer and sinks. My back for me and my wife hurts after spending any amount of time on it. Ironically we purchased at the exact same time the 12" and 10" models for our kids rooms. I've tried out their beds and its entirely different. I sleep well and without pain. They are firm but with some give. So looking to return this 14" model to get the 12" one. I guess upgrading to then best isn't always the best.

Helpful?2VT02ZYJ83C315215816940
reply from Serta Team

We're so sorry to hear that your Serta mattress is too soft and has been sinking, especially since it's causing you and your wife discomfort! Please feel free to reach out directly to Sam's Club since they'll be able to best assist you with questions you may have about a possible return or exchange. They can be reached at 1-888-240-1945. We hope this helps!

Apr 5, 2021
Reviewer name: Tiny Mouse
1 out of 5 stars
1 out of 5 stars review

Disappointed

I chose this mattress based on reviews placed by back pain sufferers. I can find NO warranty information anywhere. My mattress never fully inflated. My back pain is WORSE. I didn't mind the price because I believed this product would be high quality and would help relieve my back pain. Now I'm stuck with an expensive mattress that did not live up to its reputation, and I'm sleeping worse than before I bought it.

Helpful?2VT02ZYJ83C315215816940
reply from Serta Team

We're so sorry to hear that your mattress has caused you so much back pain- We definitely understand how concerning that is, especially since your mattress didn't fully expand! Please feel free to reach out directly to Sam's Club as they'll be able to best assist you since this does sound like it might be a warranty issue. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Apr 27, 2021
Reviewer name: Kls678
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very comfortable

Love this mattress

Helpful?2VT02ZYJ83C315215816940
Apr 15, 2019
Reviewer name: Anakaro
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

They gave us a 12" instead of a 14"

They gave us a 12" instead of a 14". That's a 200 dlls difference I want my money back or the correct mattress

Helpful?2VT02ZYJ83C315215816940
Jun 7, 2022
Reviewer name: BA
3 out of 5 stars
3 out of 5 stars review

Below expectations

This mattress isnt 14 inches high,and the edges are not firm they sink when in getting out of bed,and I seem to always roll toward the edges.

Helpful?2VT02ZYJ83C315215816940
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Feb 9, 2020
Reviewer name: leek
5 out of 5 stars
5 out of 5 stars review

Worth every penny!

Much better than we had expected! Great mattress for sure. Not too firm and not too soft...Goldilocks would say "just right"

Helpful?2VT02ZYJ83C315215816940
Apr 15, 2022
Reviewer name: Lee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wonderfully purchase

Best mattress ever

Helpful?2VT02ZYJ83C315215816940
Mar 28, 2021
Reviewer name: Kathy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Service was very good

Amazing

Helpful?2VT02ZYJ83C315215816940
Mar 19, 2021
Reviewer name: Kathy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

Very comfortable

Helpful?2VT02ZYJ83C315215816940
Oct 24, 2019
Reviewer name: Elaine
5 out of 5 stars
5 out of 5 stars review

love it

Bought a few from mattress warehouse that was lemons. Love this, best one we have ever had.

Helpful?2VT02ZYJ83C315215816940