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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
920 ratings413 reviews
  1. 5 stars72% (663)
  2. 4 stars15% (141)
  3. 3 stars4% (37)
  4. 2 stars3% (31)
  5. 1 star5% (48)

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Showing 381-390 of 413 reviews
Jan 8, 2025
Jeff
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Great chair but I slide off

Love the chairs but they are angled down making you kind of slide off.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your feedback! We’re glad to hear you love the chairs, but we’re sorry to learn about the issue with the seat angle. Your experience is important to us, and we’d like to help address this concern. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Be sure to reference your posted review so we can better assist you. We appreciate you taking the time to let us know!

Mar 30, 2026
The safeguard system D
5 out of 5 stars
5 out of 5 stars review

John’s Chair

Office chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 15, 2024
big norm
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

none

good chair

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Mar 6, 2026
Dennis D
5 out of 5 stars
5 out of 5 stars review

Office chair

Good fit

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 7, 2026
Belladonna L
5 out of 5 stars
5 out of 5 stars review

Easy to assemble

Lazyboy office chair .

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Nov 30, 2025
Timothy
1 out of 5 stars
1 out of 5 stars review

Lazyboy Westley big tall executive office chair

I was really wanting the black and you were out. the warehouse needs to have more in stock this time of year

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue. We are sorry to hear that the color you wanted was not in stock. If you need any service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 24, 2024
ph2010
2 out of 5 stars
2 out of 5 stars review

Not Big and Tall

Just bought this chair for my husband for Christmas-- NOT Big and Tall. The description shows a seat depth of over 22 inches-- it is not. The description does not match the chair. VERY DISAPPOINTED

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

We’re sorry to hear the chair did not meet your expectations and understand how disappointing it can be when a product doesn’t match its description. We appreciate you bringing this to our attention and would like to address your concerns. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.

Dec 31, 2024
Craig
1 out of 5 stars
1 out of 5 stars review

Not the LA Z ABOY I grew up with

Bought this chair about 18 months ago. It broke at the point where the arm bolts to the seat. Looks like others have had the same issue. I weigh 243 so I'm well under the max for this thing. VERY disappointed

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

We’re truly sorry to hear about the issue you’ve experienced with your chair. We understand your disappointment, especially after such a short period of use. We strive for the highest quality and your feedback is invaluable in helping us improve.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. When you do, please be sure to reference your posted review so we can assist you further with this issue. We are committed to finding a solution for you.Thank you for bringing this to our attention, and we hope to resolve it to your satisfaction.

Jan 20, 2025
tds
1 out of 5 stars
1 out of 5 stars review

garbage

bought this this past weekend. husband went to put it together and it started falling apart! very expensive cheap made chair!! DO NOT waste your time or money on this chair

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can further assist you!

Jan 1, 2025
billct24
1 out of 5 stars
1 out of 5 stars review

Not as Described

My wife bought me this chair to replace my current Lazy Boy. This chair is not a "big and tall" chair. It us several inches shorter, narrower, and a shorter seat depth. Really feel ripped off by Lazy Boy on this one. Going to try and return it.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your feedback. We’re sorry to hear that the chair didn’t meet your expectations in terms of size. If there’s anything we can assist with, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to help in any way we can.