Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 211-220 of 315 reviews

Apr 20, 2026

Jeannie B

5 out of 5 stars review

Lazy boy office chair

I love the lumbar on the back of the seat it helps.

Review from Living Style Group

Helpful?

Dec 21, 2023

none

1 out of 5 stars review

Verified Purchase

Did not like

Did not like the lumbar support

Helpful?

reply from True Customer Service

Thank you for taking the time to share your experience with La-Z-Boy Westley office chair. We are sorry to hear that this chair did not meet your expectations in terms of comfort. Please let us know if we can be of assistance in the future at 800-379-9773 or service@trueinnovations.com.

May 6, 2026

Robert l J

4 out of 5 stars review

So Far So Good?

Early to call the reviews since I'm just registering the product but yeah, it's comfy.

Review from Living Style Group

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Jan 8, 2025

Jeff

2 out of 5 stars review

Verified Purchase

Great chair but I slide off

Love the chairs but they are angled down making you kind of slide off.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback! We’re glad to hear you love the chairs, but we’re sorry to learn about the issue with the seat angle. Your experience is important to us, and we’d like to help address this concern. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Be sure to reference your posted review so we can better assist you. We appreciate you taking the time to let us know!

Mar 15, 2024

big norm

5 out of 5 stars review

Verified Purchase

none

good chair

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Dec 15, 2024

Information on a chair

1 out of 5 stars review

Verified Purchase

Chair

Its not that great

Helpful?

reply from True Customer Service

Thank you for your feedback. We’re sorry to hear the chair hasn’t fully met your expectations. If there’s anything specific we can assist with to improve your experience, please don’t hesitate to reach out to us at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Jun 18, 2024

bob27

2 out of 5 stars review

No thanks

I bought this to replace my now discontinued version of the Sams Club lazy boy chair. This chair is far less comfortable as the old one. It has this active lumbar that will drive you crazy if you are a person that leans back in a chair a lot. And this chair barely will even lean back...I hate it at this point. The old model sat better but they fall apart quickly. Old model lasted about 1 year. I work from home so yes I am in it a lot.

Helpful?

reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that your replacement was not as comfortable as your original. Please contact us if there is anything we can do to assist you with your chair. You can reach our customer service team at 800-379-9773 or service@trueinnovations.com.

Sep 23, 2024

Kumar

1 out of 5 stars review

Very disaapointed

I'm giving 1 start because of 2 reasons 1. There were no assembly instruction in the box, so I had to assemble it finding random instructions from google 2. Within 3 weeks of buying the chair, it started malfunctioning. Its height adjustment is failing. I raise its height, but then it falls automatically when I sit on it next time I thought Lazboy to be a very good brand, but totally disappointed.

Helpful?

reply from True Customer Service

Thank you for reaching out regarding your office chair. We are sorry to hear that your gas lift isn’t working properly and there was no instructions in the box. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Feb 24, 2026

Victor C

5 out of 5 stars review

Very nice

Being chair-bound for 12-18 hours a day, comfort and quality is paramount for me. Finally, a chair that doesn't make my backside sore.

Review from Living Style Group

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Feb 11, 2026

Joseph C

3 out of 5 stars review

what the heck?

Only one instruction book and it was in Spanish. Fortunately I've put enough furniture together tha i was able to muddle through.

Review from Living Style Group

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