Hello Denise, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 26lb. Portable Countertop Icemaker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. <br />To make firmer/larger/drier ice use colder water.<br />Tip - let the first couple of batches of ice made fall into the water reservoir to chill the water.<br />To reduce vibration make certain the unit is on a firm level surface with adequate clearance.

Hi, Linda. Thank you for reaching out. We&#39;re sorry to hear that the size of the appliance did not meet your expectations. Contacting your retailer&#39;s specialist for return and exchange policies will be a big help. We hope you get your desired appliance. ~Ruth

Hello Wanda, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 40 lbs. Daily Capacity Countertop Clear Square Ice Maker. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Hi Rose, we are pleased to hear you are enjoying your Frigidaire 26 lb. Portable Countertop Icemaker.