Hi Delbert, we’re sorry to hear that your order didn’t arrive — that’s understandably disappointing. Because Sam’s Club handles delivery and order status, they’ll be the best team to help resolve this for you. You can contact Sam’s Club at 1-888-746-7726

We’re really sorry to hear about your disappointment and appreciate you taking the time to share this feedback. We understand how frustrating it is when a product you’ve trusted for strength and reliability no longer performs the way you expect. Ultra Strong should live up to its name, and we’re sorry this wasn’t your experience. We’d like the opportunity to look into this further and share your concerns with our quality team. Please reach out to Charmin Consumer Care at 1-800-777-1410, and they’ll be happy to help and gather more details about what you experienced. Thank you again for letting us know — feedback like yours is important and helps us continue to improve.

We're sorry to hear this. For assistance with your order, we’d suggest contacting Sam's Club by calling 1-888-746-7726.