Helping you enjoy the go with Charmin is our goal, and we're beary sorry to hear that wasn't what you had experienced with your last purchase. We have strict quality controls in place to ensure that only our best rolls out to you, and we'd really like to see how we can help return to make sure you get the quality you expect from us. Please call us at 1-800-777-1410 Monday-Friday between 9am-6pm EST.

Bob, we know how important it is to find a toilet paper you love, and are happy to help. We understand that everyone has a preference when it comes to Charmin, so we're glad you found a version you love with our Ultra Soft. If you have any questions, please give us a call at (800) 777-1410.