Thank you for sharing with us, Mónica. Our team is always researching, and taking in consumer feedback to help us design our Charmin in ways that we believe everyone will love as much as we do. We appreciate you sharing that you wish your Charmin Ultra Strong was softer, and we'll be sure to share this with our team. If you're looking for a soft toilet paper, we recommend trying our Charming Ultra Soft. If you have any questions, please feel free to give us a call at (800) 777-1410.

We're so sorry to hear our Ultra Strong isn't as strong as you'd hoped, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you, so we'd expect our Ultra Strong to be durable. So we can help further and learn more, please give us a call at (800) 777-1410.