We certainly want to help you enjoy the go with us, and we're beary sorry to hear you had this experience with our Ultra Strong TP. Quality is very important to us, and to ensure this, we run all our products through strict quality controls so our best reaches you. We've designed Ultra Strong with cloth-like texture to help "capture the mess." This DuraClean texture combines softness with strength, and we have as more absorbing fibers in the center of the paper where you use them the most. If you're looking for a softer touch and feel, we'd like to recommend Charmin Ultra Soft as a great option. Let's see how we can help further, and find the right Charmin for you. Please call us at 1-800-777-1410 Monday-Friday between 9am-6pm EST.