We apologize for any confusion, Jenalola. Our smooth tear or wavy perforation style is currently only available in Charmin Ultra Soft at this time. We'll be sure to let our team know you'd like to see this style of perforation in our other versions like the Charmin Ultra Strong that you had purchased. Glad to hear you're still enjoying the go with Ultra Strong despite the perforation style being different than what you had wanted, butt we look forward to getting you back to Ultra Soft once again. Feel free to give us a call at 1-800-777-1410 Monday-Friday between 9am-6pm EST, so we can help further.

We're sorry you feel this way because our Quality Team takes the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more 'gos' per roll and change the roll even less often!

We're sorry to hear you're not enjoying the go with our Ultra Strong TP. We make sure all our TP goes through strict quality checks before rolling out, and we're sorry to hear that your pack was missed. In October 2024, we did make some upgrades to Ultra Strong to improve cleaning performance and perception through cloth-like look and feel, as well as a new multi-directional cleaning. These changes helped increase strength, flushability, and more fibers for a softer and more absorbent toilet paper. We'd love to see how we can help, and get you back to enjoying the go with Charmin once again. Please call us at 1-800-777-1410. We're available Monday-Friday from 9am-6pm EST.

Thank you for your review, Susan. Regardless of which Charmin you're using, we want you to always enjoy the go--and that includes perforations that make tearing the sheets easy! If you wouldn't mind sharing more information with us, we'd be happy to hear from you at (800) 777-1410. We're always here to help!