Thank you for taking the time to share your feedback with us. We’re sorry to hear that the strength of your Charmin Ultra Strong didn’t meet your expectations. It should feel durable and reliable with every use, so we understand how disappointing this experience was.<br /><br />We’d really like to learn more about the specific package you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

We’re sorry to hear the product didn’t feel as soft as you remembered — that’s disappointing, and we appreciate you letting us know. We’d like to learn more and help make this right. When you can, please reach out to our Charmin customer care team at 1-800-777-1410 so we can talk through what happened and assist you further.