Thank you for taking the time to share your feedback with us. We’re sorry to hear that the strength of your Charmin Ultra Strong didn’t meet your expectations. It should feel durable and reliable with every use, so we understand how disappointing this experience was.<br /><br />We’d really like to learn more about the specific package you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.