Hi Matt,<br /><br />Thanks for sharing your feedback with us. I’m sorry to hear the toilet paper felt firmer than you expected — that’s not the experience we want for you. We appreciate you taking the time to let us know. If you’d like to talk more about this or share additional details, our team is always happy to help at 1-800-777-1410.<br /><br />Thanks again for reaching out.

Thanks for sharing your feedback. I’m sorry to hear the Charmin toilet paper didn’t meet your expectations compared to the smaller packages — that’s definitely disappointing. Since this is a product concern, our team would be happy to assist you. You can reach us at 1-800-777-1410.<br /><br />We appreciate you letting us know and are here to help with any questions about the product.