Hello, We know how challenging it is to have an appliance that does not perform as expected. Let us help. We have a helpful link that provides troubleshooting tips to help correct the spin performance of the washer. Additionally, the link includes resources for determining the suggested laundry load size and the washer cycles, settings, and features. You can watch a video from start to finish for more information. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146680990) to help our team pull up your information when you message us. Thank you. -Angelica

Hi there, We want you to have a better experience than this. Let's help you. We would love to speak to you directly to gather more information about the damaged dryers. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146279232, to help our team pull up your information. Have a great day! ^Chrystel