We certainly want for you to receive the best quality that Bounty has to offer, and we're very sorry to hear that wasn't the case with your recent purchase. During the paper-making process, there can be a build up of lint on the manufacturing line. To help prevent this, we regularly shut down our manufacturing lines to remove excess lint that could drop onto products. We also have multiple quality control checks in place to ensure our best rolls out to you. Please call us at 1-800-926-8689 Monday-Friday between the hours of 9am-6pm EST, so we can get you back to the Bounty quality we both expect!

We're sorry to hear the package you received was thinner than expected. After extensive consumer testing to provide features we hoped you'd love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with Quality Assurance Team. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-926-8689 for additional assistance. -The Bounty Team