We're sorry to hear this. This certainly isn't the cleaning standard we expect, so we'd like to learn more. Could you please give us a call when you have a chance? You can reach us at (800) 926-8689.

We certainly can understand your disappointment, Jodie. We would encourage you to reach out to reach out to Sam's Club at 1-888-746-7726. They'll be eager to learn more and to see how they can help. -The Bounty Team

We understand, and if you have any questions or concerns regarding your Bounty purchase, please feel free to reach out to our Bounty Team at 1-800-926-8689.

We're sorry you feel this way because the latest upgrade to our towels was made to deliver an improved absorbency, and clothlike look and texture, to enable messes to be picked up more quickly and completely. We're sorry to hear the package you received was thin, and not as absorbent. After extensive consumer testing to provide features we hoped you'd love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with our Quality Team.

We're disappointed to hear you aren't enjoying these rolls, Katy. Feedback like this is very important to us, so we'll let the rest of our team know how you feel. If you prefer a higher absorption, we'd recommend giving original Bounty a try.