We’re sorry to hear the single-serve side didn’t work as expected, especially since the 12-cup side performed well. That’s understandably frustrating and not the experience we want for our customers. While returning it is certainly an option, our customer service team would also be happy to help troubleshoot or review warranty options if you choose. You can reach them at 1-800-726-0190. We appreciate you taking the time to share this feedback.

We’re sorry to hear that your experience with the Cuisinart 2‑in‑1 Coffeemaker did not work out and understand how disappointing it can be to need to return a product. Thank you for sharing your feedback, as it helps us improve future models and the overall customer experience.

We’re truly sorry to hear about your experience and understand how frustrating it is to encounter the same error code repeatedly, especially after multiple replacements. We recommend ensuring both sides of the unit are properly seated, the water reservoirs are fully inserted, and the unit is reset by unplugging it for several minutes, as persistent error codes can sometimes be related to alignment or scale buildup; our Consumer Assistance Center can review this in detail at 1-800-726-0190 and reference your warranty Ticket #. Our team would welcome the opportunity to help determine a more reliable resolution moving forward. Thank you for your feedback—your experience is valuable and helps us make improvements on future