We appreciate you sharing your feedback. We are sorry to hear about your cup. We'd like to connect you with our customer service representative in order to learn more. If you'd like, please reach out to MyLife@mychinet.com or call 1-800-847-4129. We are very sorry for this experience and hope to make it right. Thanks!

Chinet Comfort® cups are designed to keep up—we just don't recommend heating them in the microwave. However, we sincerely appreciate your feedback and would love to get you connected to a customer service representative so we can learn more about this specific situation. The best way to get in contact is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you!