We love the look of our 10x14 pergola and have had several compliments. It's a wonderful addition to the backyard/pool. Our yard is quite small so we were worried that the pergola would make it look smaller but not the case. I would have given 4.5-5 stars but the directions could have been better written. The biggest issue was that several top pieces and a cpl joists were warped. We did the best to straighten them out as we assembled and now that complete, we are probably the only ones to know. In all fairness, I am writing this prior to contacting the company. I will be notifying them and update my review with response. That being said, I have and will continue to recommend to others.

Everything was very easy to install, I actually did the whole thing by myself (2 people would be faster and safer, but nothing is too heavy to do alone). One piece was broken in delivery, contacting about replacement but didn’t stop me from getting the job done.

I love my new pergola. It's like having my oun outdoor restaurant table. When friends come over everyone wants to sit outside. It went together easily and we waterproofed it. It is the centerpiece of my backyard and ads value to my home. I recomend getting one. Fabulous!

I bought this approximately 2 months ago. I live in Bath PA. Our patio gets sun from early morning to evening. The pergola does its job. This was thousands cheaper then other places. All of my neighbors love it. I took my time and stained it with 2 coats before I put it together. Once all the parts were together, my brother in law and neighbor help me put up the large stuff. We were finished within 3 hours. FOLLOW the instructions and its easy. Can't say enough about how well engineered this is. I wish this place sold a water proof cover for it.

I had my pergola erected last Saturday, and it's just beautiful. I love it. I've gotten a lot of comments on it already. If you follow the directions closely, install the BILT app, and watch the video, it really does go up easily. It took a contractor with two helpers 4.5 hours to put it up, and they said there were no problems.

I will update this post later with pictures of the finished assembly, but I want to start my review now by saying what a responsive company they are. I had questions about the pergola we bought, and the people who responded were awesome. They answered my quedstions both quickly and thoroughly. I started by unboxing everything in the garage, and then sorting adn counting everything. It was all there, and it all looked great. Then, as the instructions suggest, I used a water sealer on every piece to protect the wood. We still have some assembly work to complete, but then I will update this review with photos and final thoughts. So far, though, it's going very well.

Really well designed “DIY” kit, with everything labeled nicely. With intense sunshine in Albuquerque, I added shade cloth, and redistributed the top 1”x2” wood strips (for added shade), and I’m very happy with it. I’ve already received compliments of how great it looks, and how well the 14x10 size fits the spot I placed it in. It took me 3 days (with my neighbor helping for 20 minutes, to connect the 2 main 14’ beams, otherwise- fairly easy for one person to assemble (of course- 2 people could build it quicker and easier). Great quality wood and assembly parts, and I’m looking forward to enjoying its use for many years to come.

Kit is well thought out. The wood is not so good. I have had some punkie spots in the legs and there is signs of cracking now starting to show up after one winter season here in Michigan. Over all its ok but I don't know how long it will last. To bad the wood is not from North America.

Our pergola, which covers a portion of our patio, has added a beautiful look to the backyard space (of 5 acres), and has won oooh's and awww's from friends and neighbors. Each piece is finely crafted, and the installation was so easy to arrange and have done. The pergola provides a bit of cover from the sun, and enchanting ambiance both in the daytime and at night. We are very glad we made the investment to our outdoor space. It's given us another "room" off the dining/kitchen area. And...it's a great backdrop for parties and get-togethers.

[This review was collected as part of a promotion.] Purchased and put together all on my own this spring 2023, NO missing parts, extra hardware and tools included, simple directions (if you like legos - this is a snap). Overall very solid, I pre coated everything with wood sealer prior to assembly. The corbels were a bit tricky to line up with the pre drill positions but a few 36" wood clamps fixed that simple enough. Nothing but compliments from friends and neighbors.