This pergola more than met our expectations. The only issue we had was that it was delivered earlier than the estimated delivery date and we were out of town but they left it where we wanted and in the end we’re glad to get it earlier than predicted.

The Pergola was delivered on time and the delivery people were very helpful with placing the boxes in our driveway so we could get to them. The boxes were in good condition and so was the contents. We assembled the pergola and are happy with the results..

This pergola is beautiful and assembly went well. The directions were complete and accurate but you need to look at them carefully for the details. It took me alone about 3 hours to assemble the two ends on the ground, and then 4 hours for 3 of us to complete including a couple breaks (it was very hot). We could have done it with two people and one step ladder but it was nice having a third person and 2 step ladders.

This is a nice pergola, but I can’t give it 5 stars for the following reasons: 1. Some of the boards were warped when we unpackaged them 2. As a result of the boards being warped, some of the holes did not line up. 3. Written instructions were a little confusing It is nice and sturdy. Because we live in Florida my husband secured the legs to a concrete poured base

We ordered the 16x12 and it arrived on time in several boxes. My husband put it together over a weekend. I will say that it’s a bit weird that the main posts are hollow and some of the pieces don’t seem to fit well together, almost looks like it’s a bit uneven in places but only if you have a critical eye like me. I’d say overall it has made a huge improvement to the look of our backyard. On it’s own, it does not provide nearly as much shade as I had hoped and we had to buy a separate cover to put on top. Again, for the price point, it was a great purchase.

We looked at many different pergolas before deciding to go with this. It is absolutely perfect for our back yard. It is sturdy, and I have no doubt that it will be able to withstand all the weather elements. We did stain it before we put it together as was suggested. Family and friends have asked where they can buy one too! Shipping and delivery was easy, the delivery company that delivered the boxes were very nice and made sure it was away from the road.

I shopped a lot of pergola kits and feel this one was a very good value. Assembly took about 7 hours with myself and my wife. Using the Bilt app on a tablet is highly recommended, since it's much easier when you can zoom in and rotate to see how parts go together. No issues whatsoever with holes lining up. The one problem we faced was getting the two end assemblies upright and connected together with the side rails. It would have been far easier with three people - two to support the end assemblies while the third person installed the side rails on top. The instructions don't give any tips. We managed, but it wasn't pretty! I also question how, once fully assembled, it's possible with two people to mark where the plastic feet should sit, move the pergola to anchor the feet and then put the pergola back in place. The pergola weighs 400 pounds. Our patio is shaded from the prevailing winds by the house, so we'll take our chances and not anchor it.

We are very happy with this pergola! My husband, who is very handy, was able to assemble the pergola by himself over two days (not sure this would have been the case with a larger structure). Instructions for assembly were clear and well organized. Highly recommend!

I purchased this Pergola as a Mother's Day gift. I had a unique size area where every Pergola was either too big or much too small. After reviewing the online plans, I determined with my basic construction knowledge and tools that I could modify the 10' X 12' Pergola slightly smaller to fit my area. Even without modifications, this Pergola was good quality and easy to install. I would definitely recommend this to other buyers.

The kit was delivered to our driveway earlier that expected. We like the quality of the product and attention to detail. We hired someone to put it together and he was impressed with the thorough instructions and accuracy. One of the braces split when being installed. I called for a replacement and had it in a short time. Very helpful and friendly customer service. Our friends are impressed at the quality and price. So are we!