Customer reviews for LG Front Control Dishwasher with QuadWash forMember photos
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Terrible experience!
The most ridiculous appliance purchase we have ever encountered, and we've bought from all the major appliance sellers at one time or another over the past couple decades. Bought the dishwasher on March 13; order page said we would have it April 1. April 1 comes and goes with no contact from anyone. Contacted Sam's customer service; they couldn't tell me when we'd get the dishwasher. Said we'd hear from the manufacturer....it was weeks before we got a phone call. All this time the Sam's order page still shows April 1--nothing updated. Then when it was finally delivered, it couldn't be installed, which was part of the experience we paid for. We spent tons of time on phone and someone was supposed to finally come out on April 24 to install. After mid-day with no contact, we called back (we've dealt with Sam's, LG, and the delivery/install people---nobody seems to know what they're doing) and found out no one was going to come install it after all---and apparently they didn't intend to call and tell us they weren't coming; we only found out by calling. Husband is capable of installing the dishwasher (which has been sitting in our living room for over a week) but there's nobody to haul the old one away, as we paid for. The whole experience has made us want to cancel Sam's Club membership even though we're within a mile of the store. They'd have to be giving them away for us to ever try to buy an appliance from Sam's again--and even then, we'd think twice. It's been a frustrating experience; we're having a big group into our home in a few days and a dishwasher in a big box is sitting in the living room....terrible customer service. We are returning it IF we can get customer service to handle that--getting the runaround on that too after multiple phone calls. {For reference, we recently bought an LG range through the competitor that begins with the 3rd letter of the alphabet and it was an amazing experience. They kept us informed every step of the way. Even brought us a whole new range because, on delivery, there was a very small defect we were willing to live with but they insisted on bringing out a new one.} As far as a review of the dishwasher itself---we had the almost identical dishwasher at the home we sold 6 months ago. It was bought March 2021; the new homeowners called recently to tell us the motor had gone out on it and did we have any of the paperwork related to the purchase....maybe this whole experience is a blessing in disguise...
Hi, there. Thank you for taking the time to share your experience with LG Dishwasher (LDFN4542S) model. We understand the importance of a smooth and reliable delivery and installation process. We strive to provide exceptional customer service and ensure a smooth and seamless experience, but we missed the mark this time. Your feedback is invaluable to us in identifying areas for improvement. We assure you that it will be taken seriously and used to enhance our service for all our members. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Do not buy - poor performer with no longevity
Just died after 2 years and 4 months. Electrical issues where it would stop prematurely. On last run it wouldn’t start cycle, instead flashing all lights while beeping wildly before turning off and never turning back on. Even when brand new cycles take over 3 hours and leave some items unclean with most items still wet.
Hi, Rich. Thank you for sharing what’s been happening with your LG Dishwasher. The way you described the electrical behavior, the flashing lights, the long cycle times, and items coming out wet really helps outline how the unit has been performing for you. Feedback like this is important, especially when the issue appeared after only a couple of years of use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer performance and power issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on washer operation and troubleshooting: https://www.lg.com/us/support/help-library/not-drying-dishwasher--20150933408322 & https://www.lg.com/us/support/help-library/lg-dishwasher-understanding-control-panel-indicators--20152435193453 ^James
Avoid this dishwasher
We bought this dishwasher less than 5 years ago and it is already failing. The rubber gaskets that seal the connection to the dishwasher arm have started to erode. In addition the dishwasher repeatedly leaks water to the bottom basin, resulting in an AE error. I have to painfully wipe the water from below before it’ll run again. It doesn’t clean dishes well either. I have to re wash 40-60% of the dishes.
Hello! Thank you for sharing your experience with your LG Dishwasher. Your description of the eroding gaskets, the repeated AE error from water reaching the bottom basin, and the need to manually dry the area before each cycle gives a very clear picture of what you’ve been dealing with. Your note about having to rewash a large portion of your dishes also helps highlight how the LG unit has been performing for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your AE error‑ and cleaning‑performance‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/ae-e1-error-code-dish-washer--20150140935066 ^James
Dishwasher durability
Inside rack rusting after barely 4 years . We are senior citizens that use dishwasher only once per day. Definitely not a quality appliance for the $
Hello. Thank you for sharing your experience with your LG LDFN4542S Dishwasher. We appreciate you letting us know how the rack condition has affected your use of the unit, and we understand how important long‑lasting interior components are, especially with light daily cycles. Rust can develop when the rack coating becomes worn or when minerals from the water supply collect on the tines, and checking for chipped areas, cleaning mineral buildup, and keeping the rack coating intact can help extend its life. You can review helpful maintenance steps here: https://www.lg.com/us/support/help-library/lg-dishwasher-maintenance--1433962981524 If you’d like us to take a closer look at your dishwasher, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Dishwasher does not perform appropriately
I purchased this Dishwasher less than 5 years ago and I've had to replace the motor once (Loud and quit working) and now it doesn't clean dishes on the middle rack. Requires a second cycle to get dishware clean - no chance with a pot or casserole.
We’re sorry to hear about your experience with the LDFN4542S and understand how frustrating it must be to deal with repeated performance issues. Concerns like motor reliability and inconsistent cleaning—especially on the middle rack—are certainly not the experience we want for our customers. We appreciate you bringing this to our attention, and your feedback will be shared with our product team for review. For the cleaning performance, this can sometimes be affected by spray arm movement, filter condition, or loading configuration. However, given the history you’ve described, we recommend having the unit inspected to properly identify the cause. Please reach out to our LG CareQ team so we can review your situation and assist further. When contacting us, kindly reference CNN260423167234 so we can better assist you. Should you require assistance, our LG CareQ team is available at 1-888-542-2623, or you may contact us via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Drying disappointment
I bought this dishwasher to replace another one that barely dried the dishes only to have this one dry marginally better. I would’ve returned it to get the next model but I didn’t realize the return timeframe.
Hi there, thank you for taking a moment to share your experience. We understand you chose the 24 Inch Wide QuadWash Front Control Dishwasher, model LDFN4542S, with the goal of getting strong drying performance, and we want to help you get the results you’re looking for. A helpful step is to turn on the Extra Dry option, which increases heat and airflow and can noticeably improve drying on many loads. You can also find more drying tips here: https://www.lg.com/us/support/help-library/not-drying-dishwasher--20150933408322 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich
nice product, horrible technicians!!!!!
Horrible technicians, didn't installed correctly causing leaking all over our kitchen sink. They also did not screwed in correctly causing a scratches around the top door.
Hey there. Thank you for taking your time in leaving us a review in regards to your Front Control Dishwasher with QuadWash and Dynamic Dry LDFN4542S. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony
Too many options
It works fine but I really prefer products that are simpler to operate - less digital options. On/Off, Normal, and Cancel the settings are all we need for seniors like me.
Thank you for your honest feedback! We’re glad to hear your LDFN4542S is working well, but we truly appreciate your perspective on making controls simpler for our senior users. We will share your preference for straightforward 'On/Off' and 'Normal' options with our design team as we develop future models. Thank you for choosing LG!
Verified Purchase
[This review was collected as part of a promotion.] I’ve had this dishwasher for about 3 weeks now. It does a great job of cleaning! It’s a little noisier than I expected and I miss the wine glass separators that I had on my previous LG dishwasher. This dishwasher has the controls on the front of the dishwasher rather than the top and I find the LED lights on the display panel difficult to read. So far I’m happy with the performance of this dishwasher but very unhappy with the store I bought it from.
Verified Purchase
Not impressed
[This review was collected as part of a promotion.] Wish I had a do over on this one. Auto and normal cycles run for over 2 hours. Plastic items only dry if they sit overnight. Unless I add 1/2 cup of vinegar to the load I end up with a horrible coating on all the dishes and end up washing them again. I really don't like this dishwasher.
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane