We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

It means a lot to us that you had a 5-star experience with your LG dishwasher. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your cooling needs. We hope to serve you again soon. Have a wonderful day! -Cazz

We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Dishwasher was unable to adequately clean or dry your dishes. We'd like to ask have you tried using a rinse aid? Rinse aid is a surfectant, meaning it lowers the surface tension of water, so it more easily slides off dishes in the dishwasher. Especially in hard water areas, rinse aid helps prevent water spots from forming on, for example, glasses, plates and cutlery. Shoud this not resolve your concerns of the dishes not being cleaned or dry, contact us with your serial number and a good phone number so that we can get you back on track. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport.~Tanisha