We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki

Hey Meg! Thanks for sharing your LG Dishwasher experience with us. Ensuring your dishwashing routine stays efficient and reliable for years to come is critical, so we appreciate your helpful insights! It looks like you're currently working with the service team to get your unit running smoothly again, so we recommend continuing with them for the best help. If you need any additional help or insights, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll gladly help! *Joseph

Hey there. Thank you for taking your time in leaving us a review in regards to your Front Control Dishwasher with QuadWash and Dynamic Dry LDFN4542S. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony

Thank you for your honest feedback! We’re glad to hear your LDFN4542S is working well, but we truly appreciate your perspective on making controls simpler for our senior users. We will share your preference for straightforward 'On/Off' and 'Normal' options with our design team as we develop future models. Thank you for choosing LG!