Hello, Fraser. Thank you for sharing your experience with your LG Dishwasher. Your feedback about the bottom rack coming off the guides when loaded helps us understand how the dishwasher is functioning during everyday use. For reference, you can explore LG dishwasher support and maintenance resources here: https://www.lg.com/us/support/products/dishwashers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this rack alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

We’re sorry to hear that your LG Front Control Dishwasher fell short of your expectations and you were not provided adequate service. Your feedback is very important to us, and it helps us in finding new ways to improve our services and future product developments. Your thoughts do not go unnoticed and we apologize for the inconvenience. ~Rita

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki

We hate to hear this and will be happy to pass this along to our product developers.^Sandy

Hi Pabe, thanks for sharing your review of the LG LDFN4542D Dishwasher. We’re glad to hear you’re loving the three‑rack setup — it really does make organizing silverware, cups, plates, and larger items so much easier. It’s wonderful to know it’s been such a great fit for your kitchen. If you ever need help, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich