Thank you for getting in touch about our Olay Super Eyes Daily Eye Serum. We're sorry that you didn't get the results you were hoping for. We have tested all of our products thoroughly so we can be sure they deliver the benefits we advertise. This is why your report has been so unexpected but we re glad you brought this to us. We'll be sure to have this addressed with the rest of our Olay team. We would like to learn more about your experience. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We’re sorry to hear the pump stopped dispensing and that you haven’t noticed a difference in puffiness with your recent Olay Super Eyes Serum, Gloria. Our products go through many quality checks to ensure they get to you with the best results, so this isn’t something we’d expect. If the container was dispensing and then stopped, please try pumping it 6–10 times to see if that corrects the problem. We’d also be happy to help with your concerns about the results you’re seeing. Please call us at (800) 285-5170 when you have a moment.

We appreciate you for getting in touch about our Olay Super Eyes Daily Eye Serum. While we are glad that you enjoy our Olay products, it is disappointing to hear that you experienced some burning during your recent experience. What you've shared with us has been so unexpected and we can only imagine how frustrating this may have been for you. Please know that we will be addressing your comments with our Health and Safety team as well as the rest of our Olay team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you have not already done so, we do ask that you discontinue the use of the product. When you find the time, please give us a call at (800) 285-5170 or email us through our Contact Us page so we may better assist you.