Thank you very much for taking the time to share your thoughts on our Olay Super Eyes Daily Eye Serum. We’re truly sorry to hear that the product fell short of your expectations. Please know that our goal is to create products that provide visible results for our customers, and we regret that this particular item didn’t seem to meet that standard. We want to assure you that we are passing your feedback along to our Quality Assurance Team and the rest of the Olay Team. As you may know, we recommend cleansing and moisturizing your skin twice daily, both in the morning and at night, for the best results. Our research indicates that you should notice a difference in your skin within the first week of use, with more noticeable improvements appearing by the second week. Since this is one of our anti-aging products, you can expect to see a visible reduction in fine lines, wrinkles, and skin discoloration within 28 days. Just keep in mind that if you stop using the product, your skin may revert to its previous condition. At Olay, we are committed to enhancing our products, and we would love to learn more about your experience. Please don’t hesitate to reach out to us by calling (800) 285-5170 or by sending us an email through our Contact Us page on our website.

We appreciate you for getting in touch about our Olay Super Eyes Daily Eye Serum. We're disappointed in hearing that you haven't seen any reduction with your eye bags. That's not the experience we want for our consumers and you can be sure that we will be addressing this with the rest of our Olay team. In the meantime, it may help to know that we recommend cleansing and moisturizing day and night for the best results. Through our research we have learned that after one week of use, your skin should feel different. After about two weeks of use is when you should see a visible difference in your skin. We'd like to hear about your skin regimen and offer some further assistance. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for your feedback on Olay Super Eyes, Daily Eye Serum. We appreciate your loyalty to our products. However, we are sorry to hear about your experience. Your report is unexpected and we will share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page to help our team learn more about your experience.