I bought this lunch bag with the matching lunch box for my son's 4th birthday as he is SO excited to start school this year. The parcel was successfully delivered to our porch; unfortunately when my husband and I got home from work it was nowhere to be found. I called customer service with little hope that they would be able to help with our lost/stolen package. With no hesitation, Michael told me he would make an exception and send another lunch bag to me for no extra fees. I was beyond appreciative and thankful. This was my first time ordering from Bentgo.com and it will not be my last. Not only are the quality of their products one of the best, but their customer service over-exceeded my expectations. Thank you Bentgo for turning a discouraging situation into a positive experience. My son absolutely loves his set and is all ready for kindergarten :)

Awesome bag! Fits even other brand bentos. Roomy yet slim and love the option of top and side carry. Would love if they made it in older kid designs or even just no design for older kids/ teens like a navy, black, purple, teal. The bentgo deluxe ones do not fit the bentgo bento style boxes.

My daughter received the lunch bag as a birthday gift and she absolutely adored the pattern and the color. The bag was big enough for a lunch box plus a small juice box, and it also had a side pocket for water bottle. My daughter loved it so much we also got matching ice packs few weeks later. After using it for less than 6 months, one of the seams on the handle started to fray. I contacted Bentgo customer service and the rep was really nice and responsive. The rep replied within 48 hours after I sent the email, honored the warranty without a hassle, and agreed to send a new lunch bag. I had a great experience with the products and Bentgo customer service. I would highly recommend it!

I’m a guy in his 40s that needed a new lunch bag. After looking at a lot of boring ones, I happened to pass by the Bentgo bags and just smiled. Plus the construction was much better than comparable bags. I debated on whether I should carry around a “kids” bag, and ultimately bought the one with the sharks on it. Everywhere I take it, people light up and say “cool lunch bag!” So if you’re an adult and want a fun lunch bag, definitely consider one of these!

I bought 2 prints, one for each kid. They are well made and able to pack tons of food along with the Bentgo lunch box. I like the multiple ways to carry, transport and wear! The one thing I really liked was the mesh water bottle holder on the side. It has an elastic pull tab to tighten for different bottles or juices. I hope they keep up with new prints because I will be buying these again in the future as these age. Great job Bentgo with the fun prints and gear quality.

I am glad the brand holds up its customer service. I got one of their lovely lunch bags but for some reason the zipper broke. Was a little disappointed as the quality was great size was perfect for my sons bag and it keeps his lunch nice and cold. So I got in touch with them and told them my situation. I couldn’t find the receipt for the life of me but did register. Abby was understanding and help me find a resolution. Will be a returning customer!

Great lunch bag. Works perfect for my kindergartener. It keeps his food at the right temperature and fits perfect in his backpack. However, he left it outside at school on a rainy day... Can I machine wash it? It now smells of mildew from the moisture.

My son loves his new lunch bag!!! Zipper opens smoothly and easily for little kids. Lightweight and spacious that fits our Bentgo lunch boxes. Love the pocket for drinks and the functional carrying straps!! The prints are absolutely adorable! The BEST!!!

We have two of these bags because my daughter couldn't decide which print she liked the best. The lunch boxes fit in great, along with ice packs. I like the exterior drink pouch and the different carrying options. I did take the shoulder straps off for my daughter because the lunchbox fits inside her bookbag, but it would be very useful if she had to carry it separately.

This bag is sturdy and well made. However, the sizing is frustrating for me as most camps/schools ask to pack a snack and a lunch and this bag won’t fit both the lunch box and the snack box. If all I wanted to pack is the lunch box, it’s too big/too much bag for that alone. This would work if you’re packing the lunch box with other small stuff around it but that’s not what I need it for.