My daughter brought my kayak in another town, than I live in. She had to travel about 150 miles to bring it to me. Along the way the hatch came off and the bungee strap broke. I called the company to order new parts. Dale, the service representative was very patient while I had to take pictures of the inside of the kayak to verify model number, etc. Then he said the parts would be in here in 7 to 10 days. I said wait, I need to pay for them. He there's no charge! Thank you very much!!

[This review was collected as part of a promotion.] I love my Kayak; but while transporting it I lost the rear hatch cover. My fault for not removing it prior to driving but I reached out to Lifetime expecting to pay a ridiculous price for such a little part, but, to my surprise the CSR decided to give me the warranty replacement part. This little act right here has guaranteed me as a lifetime brand customer.

I bought this kayak in 2015 as an entry level kayak, with the intention of replacing it with another once I figured out whether I really liked kayaking. Turns out, I LOVE kayaking, both on lakes and up to Class II+ rivers. And I LOVE this kayak. I have no intention of replacing it. I'll replace parts rather than the kayak as long as they are available.

Very comfortable, maneuvers well, very satisfied with them, wife loves it also.

These are stable in the water, easy to load and unload by myself. Love them.

I recently lost one of my kayak plugs and Darwin from Lifetime Customer Service was very helpful in sending me a new one at no charge! Excellent customer service Darwin and Lifetime!!

Let me start with the good stuff: - shipping was quick - kayaks are light weight and have handles at both ends for easy carrying, there is also a wheel on one end to make moving on your own easier On the down side: - the price is cheap & so are the materials - my 90 lb daughter used one for a couple hours the first weekend we received these & the fabric on the seat started pulling away from the foam. - the 2nd use was my teenage son & his friend who are a little harder in things but nothing outside the norm. The plastic wheels are wearing down already, I don't expect they will last much more dragging. - And the fabric has pulled away on both seats at this point. Also although there is storage behind the seat, it is not dry! It is open to the front of the kayak so if you get water in it, your stuff will get wet. Bottom line, if you are looking for something inexpensive, thus does the job but if you want something that will last, keep looking.

I bought 4 Kayaks and have enjoyed 3 of them. According to Lifetime's policy I have 10 days to report shipping damage. I emailed Lifetime the day after I received these kayaks in which one was damaged due to shipping and haven't heard anything back in a week. I've tried to call and I can't get through due to Covid 19 short staffing. I totally understand the Covid 19 issues but a week with no response is a little ridiculous. I can't believe for the cost of these kayaks they don't even send any padding to protect them in shipment. As my picture shows this is exactly how they come minus the 4 straps that were around the box which you can see from the picture cut through the box and damaged the kayak. As far as the other 3 Kayaks my family and I enjoyed the 3 but had to take turns over our 4th of July weekend since the one kayak was damaged. The Kayaks are as good as any other kayak out there in this price range if it shows up undamaged.

[This review was collected as part of a promotion.] First off, I'm not usually a fan of sit-inside kayaks. Being a larger man (6'2" and just north of 250 lbs), I had a cheaper one capsize, leaving me to get out of it while under water. THIS kayak, however, was awesome! At over 10' long, it's stable enough to support my size, but not so big that I have a hard time transporting it. On that note, the skeg wheel was great - I didn't need help hauling it down to the water. This also feels very agile in the water. It tracks nicely, turns easily and just feels fast. My kids have also taken it out several times (11 and 14) and they have no problem with it (we have to put the adjustable foot braces all the way back, but they do reach) It does have a mounting spot, right in front. I was thinking about putting either a go pro mount there, or a fishing rod holder...the rod holder won out (see pics) Would definitely recommend this kayak.

[This review was collected as part of a promotion.] The one sentence review for the Tide kayak is that it is awesome! There were a few things I didn't like but the overall design, appearance and performance of this kayak hit the mark. First, here is what isn't working so well for me with this kayak? I feel like the hatch cover is too small for the size of this kayak. At a diameter of 7” or 8” you won't be fitting any bulky gear in through the hatch. Another thing I don't like, is that the dark blue interior color wasn't fully covered by the exterior yellow and green coats in an obvious spot on the front of the kayak. Finally, I don't like that the paddle keeper clip on the side of the kayak is recessed which can make it difficult to push the bungee cord down onto the clip and secure the paddle. Now on to what I like about this kayak. This kayak just looks really good in my opinion. The unique yellow and green color combination clearly stands out. Plus, the design of this kayak means it is really stable and I never felt like I was going to tip over. The skeg wheel is awesome and makes it easier to roll the kayak around on smooth surfaces. Plus the skeg wheel assembly actually creates a small fin on the rear of the kayak which also improves tracking on the water too. The seat and cockpit are generously padded which will make longer trips a lot more comfortable. I also really like that the foot braces can be adjusted and fine tuned in the middle of the lake with their long handles that you can easily reach while sitting in the kayak. Overall, despite the things that I didn't like this kayak has proven it is a blast to use on the water. It gets you where you want to go quickly and efficiently. I also like that this kayak proved to be very flexible with its adjustable seat and foot pegs to accommodate different sizes of paddlers. Plus, at 48 lbs it isn't so heavy that you are breaking your back getting it to and from the lake. The Emotion Tide Kayak is a blast on the water. I have several other kayaks as well as a couple paddle boards and this kayak has quickly become my favorite to take out on the lake!