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Customer reviews for Samsung 23 cu. ft. Counter Depth 4-Door Flex Refrigerator for
Samsung 23 cu. ft. Counter Depth 4-Door Flex Refrigerator
4.4 out of 5 stars
stars
96 ratings93 reviews
  1. 5 stars68% (65)
  2. 4 stars20% (19)
  3. 3 stars2% (2)
  4. 2 stars3% (3)
  5. 1 star7% (7)

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Showing 11-20 of 93 reviews
Sep 24, 2024
DesertGirl
5 out of 5 stars
5 out of 5 stars review

Good Looking and Well Designed

[This review was collected as part of a promotion.] The design of the unit is simple & clean. The auto-fill pitcher is a game changer! Interior is roomy & functional with deep door pockets. Pull out shelves in lower sections are an added bonus.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
Jun 16, 2024
MKKM
1 out of 5 stars
1 out of 5 stars review

Nonworking within 2 years

Died after owning for 1 year and 8 months. Tech came and fixed, and within hours it was broken again (not cooling a bit). Another tech came out, declared unfixable. One thing is the company (Samsung) is apparently fully refunding it and also said they would refund other expenses related to this (food loss). So if they actually do follow through at least there is that. But this pricey fridge should last much longer. I also never really liked the layout.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
reply from Samsung Care

Hello, We understand the feeling of having a non-cooling refrigerator. You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the refund. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Aug 5, 2024
Anonymous
4 out of 5 stars
4 out of 5 stars review

Love it, except for the easy dents

Man, we love this fridge and have enjoyed it for 1.5 years, but think twice if you have kids as the fingerprint need wiped daily and the dents are very easy to come by. The water pitcher was an unexpectant source of joy. Love the space, layout, lighting, controls, and more. I really wish the stainless steel didn't dent so easily.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
Feb 10, 2024
Tattoojrs
1 out of 5 stars
1 out of 5 stars review

This is not customer service

[This review was collected as part of a promotion.] Customer service is not talking to people who you can not understand. They canceled my service ticket.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
reply from SEA CARE

Hi there, Hearing your overall experience saddens us. Allow us to extend our assistance. We would love to speak to you directly to assist you best. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146846421, to help our team pull up your information. Have a great day! ^Chrystel

Dec 28, 2022
Hookimhorns
5 out of 5 stars
5 out of 5 stars review

Madly in Love

I am madly in love with this refrigerator. From the auto-fill pitcher, which was one of the main enticements for me as I drink a load of water, to the dual door, the push back half-shelf for taller items, the two types of ice, and the ability to use one of the freezer compartments as a fridge, I think it's the bees knees. The only thing I do not like is that the LED light has a blue tint. I asked a technician about it, and he said there's nothing to be done, but I know there MUST be.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
May 17, 2022
Big Jim
5 out of 5 stars
5 out of 5 stars review

Better fit

[This review was collected as part of a promotion.] We've been looking at this fridge for some time, I could just never pull the trigger. I talked with a Samsung rep who talked me into the one without the beverage station. This one still has the water pitcher and both ice trays. It is a really nice fridge. I don't even regret it. We don't really drink many beverages in cokes and things. Took awhile in getting used too because we've been used to the bigger fridge. This is a counter depth. Honestly it's great. You don't have to dig behind things to find stuff it's all right there. Lots of shelf trays and shelves that pull out. The smart things connection is great, you can control everything right from your phone. It reminds of the door is still open. The pitcher is a little hard at getting used to because it is a little hard to get out. If you are in the market for a fridge I highly recommend picking this one up.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
Dec 1, 2022
FridgeQ
5 out of 5 stars
5 out of 5 stars review

Lots of great storage

[This review was collected as part of a promotion.] I've had the fridge for a couple weeks and love it. Both ice sizes are great and the water pitcher in the door is great. With little ones it's nice to not have the water in the door because they help themselves and water was always down the front of the fridge looking filthy. It also achieved the factory setting temperature in about an hour so I didn't have any food loss in the transfer from old to new.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
Sep 13, 2021
vaoutlaw2003
5 out of 5 stars
5 out of 5 stars review

Best refrigerator I have ever owned

[This review was collected as part of a promotion.] i was picked to try out this new samsung refrigerator and we were very excited. when it arrived it was even nicer than we expected. there is plenty of space inside and the flexibility of the bottom right section to be either a freezer or fridge makes it even better. my wife loves the ability to now get cold fresh filtered water at anytime from the beverage center. the ice cube bins are a bit small but having 2 that can make two different sizes is real nice. i added the refrigerator to my smart things app and can now set the temp from my phone. the alarm for the door being open too ng is great as my kids tend to not close doors all the way, now they have a reminder. all in all this is a great product from a company that i have always trusted to make great things.

Review from The Insiders
Helpful?3Q8A86BZRIUB15025760709
reply from Samsung Care

Thank you so much, for letting us know what you think of the fridge. Samsung values the opinions of all our customers.

Mar 4, 2023
TheKraken
1 out of 5 stars
1 out of 5 stars review

Be very careful around the doors.

Dent in the first 6 days! Doors are easily damaged.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709
reply from SEA Care

Dear Samsung Client, We appreciate you letting us know about what happened to your Samsung refrigerator. To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. ^Rainly

Jun 28, 2021
Ice2
5 out of 5 stars
5 out of 5 stars review

BEÅUTIFUL!

[This review was collected as part of a promotion.] RECENTLY bought the Samsung 23 cu.ft Smart Counter 4-door Flex and absolutely LOVE It! The new look is really nice - sleek and smooth -- w/out the ice dispenser showing on the outside.

Review from Samsung US
Helpful?3Q8A86BZRIUB15025760709