Gazebo looks great. Installation is time consuming but well worth once complete. Most certainly need at least 3 to 4 people to raise the roof panels.

To start, I am not a carpenter but am handy with tools. I was a little concerned that I was taking on a little too much with this 24x12 Gazebo. I could not have been more wrong. The directions were direct and detailed but simple to understand. The hardware was well marked and separated into small bags. All parts were well marked and in good condition. The sheet metal parts were sturdy and arrived without bends or scratches. My wife and I built this unit in about 2 weeks. It could have been less but we only worked 3 hours per day. I purchased this to enclose my well water reverse osmosis system. I am extremely pleased with the quality of the parts and materials. All direction were right on and the parts were all cut perfectly. I honestly have no negative comments. It was a pleasure to build, the price was reasonable and the result was exactly as I expected. I have even recommended this unit to my friends and family with the hope that they will invite me to help them.

Very excellent build. The instructions were very well laid out. There were only a couple of times that I had to really had to scratch my head to figure it out. Most of the build I performed by myself until I could get help to put large sections together. The pre drilled holes were laid out very well. The only exception was that the purlins like the T02 on the top of the left and right roof panels had the holes set up on the center of rafter which puts the screw right into the bolt for the rafter. I appreciate the protection on the metal roof panels but if I never see another piece of blue plastic it will be too soon!

The gazebo itself is beautiful but I purchased it June 23rd and paid $4238.94 which included assembly and taxes. Huge boxes were placed on the curb where my trash is normally picked up. Friends and I had to put the boxes in my yard because it took 3 attempts to actually get an assembly team to show up. Two times assembly had been assigned and both times I was called the night before after regular business hours to cancel. I took off work to be home and there was no way to get those hours/money back. Third “team” shows up hours apart from one another. The main assembler (Jamal) basically attempted to do everything himself. It was hot so my hat went off to him. I bought lunch, provided Gatorade’s and bottled water. His helper showed up a couple hours after him and barely did anything. So when it started to get dark he asked if they could come at 730 to finish and miss the heat. They were supposed to assemble it that Thursday July 13th. I agreed that would be ok because I had outdoor furniture being delivered at 930 and needed it completed. I woke up at 0622 to banging outside. Upon going outside I saw both assemblers were in the backyard. That’s when I was told Jamal had an appt at 8 and would be leaving but the helper would stay and finish if they weren’t done by the time he had to leave. I went inside and took a shower. When I came back outside both assemblers were gone and had left a mess of parts and trash where the outdoor furniture was to be delivered. Jamal called and said he received a call from his helper that he left and he wasn’t supposed to do that. I let him know that put me in a bad place because of the delivery. I ended up having to clean up their mess just in time for the furniture delivery. I had to go out of town for a work trip so I told Jamal the gate would be open that I needed it finished. He said he would make it right so I left. On Sunday when I got home there was trash all over my yard but mostly consolidated right next to the recycling and trash bins instead of inside them or taken away (like most professional assemblers do) “Extra” nuts, bolts, washers and the gazebo owners manual were covered in bugs because the Wendy’s leftover food and spilled Gatorade was in the huge boxes. I had to separate the recycling break down the cardboard boxes that didn’t have good residue and trash everything myself. The gazebo was not bolted down and was missing two riser clips and bolts for the roof. I called U Configure (subcontractor Sam’s uses for assembly) customer service on July 17th. I was assured the parts would be expedited to me and a different assembly team would finish the gazebo. I received the parts and called customer service on the 27th and an assembly team has been assigned but no date for assembly. I sent pictures of my trashed concrete pad and yard and no one has even called me. I was told they might give me an appeasement after the gazebo is complete. I guess that’s why no one is coming to finish the job. I had to take off from work a total of three times and failed the city inspection because it wasn’t assembled completely. I had to pull a building permit. Screws were provided to secure the gazebo to the concrete but Jamal said their company doesn’t do that. It is a requirement per city code/permit approval. I had to pay another contractor to secure the mostly put together gazebo to the concrete. I can’t return the gazebo because it was delivered July 13th but I paid $800 for assembly and it’s not being done. When I call the subcontractor/assembler customer service number, the representatives never have an answer, put me hold, come back on the line and tell me the district manager has been made aware and someone will call me with a date for assembly but no one ever calls me back.

We bought this 12x12 back in August of 2025. It was a bit of a challenge for my wife and I to put together but we did it the right way. We stained every piece and took the time making sure it was correct. Everything was labeled correctly and every piece went together as noted. Plenty or hardware and Zero surprises. Be patient and you will have no problems. Now we are just enjoying the finished product. Highly recommend.

This gazebo is beautiful. It has easy to follow instructions, all the birds and hardware are numbered and every piece was there. I’m very impressed with this company. My husband and I mostly did this project with the exception of people helping hold. And we’re still married!!!

I purchased this gazebo on June 19th and was scheduled for assembly on July 4th. I thought it was unusual to schedule for the 4th of July, then received a call cancelling the appointment. I understood it was a holiday, so I did not think much of the cancellation. I was rescheduled two other times and today August 11th, when the company was finally supposed to come to assemble my gazebo, they called an hour after their estimated arrival time to cancel the service once again. The company could not even reschedule my appointment. The company subcontracted to do the assembly service does not even do a good job communicating with customers and I had to be the one following up to get on their schedule. Save your time and hire a professional.

Really enjoyed putting this together. Instructions and Bilt app. were spot on. Just take your time and it will be a breeze. Tip would be to get the main structure up and the roof supports built then stain/seal entire all the wood. Then install metal to roof and install the roof.

I just finished building the gazebo. All the parts (wood & metal) arrived undamaged then inventoried. Everything was there. My 10' x 10' gazebo is sturdy and beautiful. The company ensured that all the material is top grade and built to last. I'm more than happy that I chose Backyard Discovery and their gazebo. No regrets. One suggestion - the four ridge caps slide up, so ensure that there are no obstructions (e.g., trees, buildings, etc.) that would block their initial installations.

Great product, excellent design, good instructions. Was able to complete gazebo with help of two others spanning a complete day.