Hi Sue, Thank you for purchasing our Bentgo Kids Prints Water Bottle and providing your feedback. We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi Anne, Thank you for taking the time to share your feedback about your Bentgo 2-Pack Kids Stainless Steel Water Bottle Set. We sincerely apologize that your experience hasn't been what you expected. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3738 or support@bentgo.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Bentgo Support

Hi leslie, <br /><br />Thank you for your feedback, and we&#39;re sorry to hear the Bentgo Kids Stainless Steel Water Bottle didn’t meet your expectations. We completely understand how frustrating it can be when something doesn’t work as expected.<br /><br />The design features an anti-choke bite valve with a slow-flow opening, which allows water to come out gently as little ones sip. This safety feature is meant to help prevent choking and make it easier for young children to stay hydrated—but we understand it may feel different compared to standard straws.<br /><br />We’d love the opportunity to learn more and see how we can help. Please reach out to us at (714) 668-0300 or support&#64;bentgo.com so our team can assist you directly.<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support