Swing set itself is great! Great quality and bang for your buck! Purchased for our 2 year old and she absolutely loves it! This set does come in a wooden crate and requires a truck & trailer for pick up. Customer service on the other hand, at our local Plattsburgh NY location is 0/5 stars. We got the run around trying to get our hands on this set. My husband and myself called and stopped into the store several times and were told once they had some in stock that they would put our name on one as long as we called. Once I saw they were in stock on the app, I called to have my name put on one. At that time I was told that they do not hold inventory. Okay, not what we were told, so then I also asked how big the crate was that it comes in to ensure our truck/trailer was large enough. I received attitude and was told they don’t have access to that information, now you’re telling me I am the only one who questioned this?! So at that time I decided to wait until I could schedule a pick up hoping they still had some in stock, luckily I was successful. My husband calls before we pick up and is told to park in the back and to call, they will send someone around to load it. Upon arrival, I call and am told that I either have to park in a pickup spot to notify our arrival, which our store has a very small/limited maneuver space for a truck & trailer, and then drive around back or walk around to the front of the store and let the pick up counter know we are out back. I opted to walk around, noting that the customer service desk had no line, no waiting but a lady on her cell phone whom was again rude when speaking to me as we arrived out back on the phone. Customer service couldn’t have walked over to the pickup station to advise if our arrival?! All went well with the pick up station employees and the loaders of the set, thankfully!

Very pleased with this playset.I built it alone in about 13 hours.however it will be much faster if someone assembled slide pieces while other person builds the frame .assembled slide using a cordless drill and 3/8 drive to drill adapter sped up the process alot without over tightening the bolts/screws I weight 225lbs and have went down the tube slide with my daughter multiple times…….now it’s time to build the lifetime playhouse I bought along with this playset

we just purchased the lifetime castle playset...the roof...slide and hardware were missing....sams is sending replacement and picking up the other one....alot of waiting and miss communication....hopefully it gets here soon....will update review when we have it....

This is a fun play set..and some details are so cool..but the instructions to assemble aren't completely clear..as well as we had an issue within a month of having our playset up, of having 2 panels of our tube slide becoming broken/cracked I did reach out to lifetime and although their online process has a flaw and I couldn't fill out to register our product, I emailed their customer service and they were quick to help, they also entered our warranty for our slide as well and we are currently waiting on the replacement panels

This did not disappoint. I hired professional installers to put this together.(Highly recommended, they were not Sams installers, privaye companies put these things together!) Day one and I am very impressed with the quality. Slide seems a little thin in my opinion, but overall I have a very happy 6 year old that played for hours today. This product is like having your own personal park in your back yard! Not rickety like most sets I see made of wood. Which after a few years the wood ones tend to rot out entirely and become an eye sore. This set adds yard value! Love it!

Steps are too high but overall great swing set

My kids love it, not horrible to put together.

Very Durable and great instructions with Manual and You Tube.

Setup took a full day but our daughter absolutely loves it!

Great product! Well worth the money! My kids will will make lots of memories with the playset.