We're sorry to hear that your Febreze PLUG doesn't work, Jones, and we appreciate you taking the time to let us know. Our products go through strict quality checks to make sure they work as directed, so what you've described isn't what we'd normally expect, and we're grateful for your feedback. Your satisfaction is important to us, and we'd like to learn more about this, so that we can report the issue to our Quality Team and assist you further from here. Please give us a call at (800) 308-3279, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help.