Thank you for sharing your recent order experience with us. We suggest reaching out to Sam's Club support team directly, as they are in the best position to assist you. If there is anything else we can do to help, please feel free to contact us by visiting this link: https://www.purina.com/contact-us. We truly appreciate your loyalty to Purina ONE and hope all is resolved swiftly. - The ONE Team

Thank you for sharing this with us. We're so sorry to hear that your dog, the Australian Shepherd, didn't want to try Purina ONE Natural True Instinct Wet Dog Food, Variety Pack. This is certainly not what we'd expect. The health and quality of our pets are our number one priorities. All of our products are 100% safe to feed. We want to learn more about your dog experience and preferences. Please reach out to us directly at www.purina.com/contact-us - The ONE Team

We are thrilled to hear your wonderful comments, Thank you for your continuous support. - The ONE Team