Our products go through thorough quality checks to ensure they always arrive ready to release freshness, Ann, and we’re sorry to hear that wasn’t the case with your recent purchase. We’d like to learn more so we can share your experience with our Quality Assurance Team and help make this right for you, please give us a call at (800) 308-3279.

Please know, Michael, each bottle of Febreze AIR holds 8.8 ounces of liquid. The remainder of the can is holding the propellant gas, nitrogen. Without allowing for the propellant, the liquid would have no way to move out of the can and into your space, helping you, "Breathe Happy." All aerosol cans hold invisible propellant, but our cans are clear, so you can see what's inside, others are opaque. If you'd like to talk to us about this, know we're answering calls from 9 AM to 6 PM, EST, every Monday through Friday. Our number is 1 (800) 308-3279.

We're very sorry you're having this experience. Our Febreze AIR contains a natural propellant gas. If the can is shaken or tilted up or down while spraying, excess gas will escape. Once the gas is gone, there is no way to dispense the product. Please give us a call at (800) 308-3279, so we can help you further with this.