Nothing wrong with the shelving but the customer service at the store in trying to resolve a damaged unit was horrible. After lugging two of these 90+ pound units to my car, taking them home, unloading, unpacking and assembling them I discovered that one of the shelves had been bent and crushed. I took the one damaged item (one shelf), placed it in the original box it came in and took it back to the store to get a replacement shelf. The person working at customer service refused to exchange the defective item and said I would have to disassemble the entire unit, place it back in the box and bring it back to the store. I wanted to explain to the young lady that if I did what she asked the end result would be exactly the same. The store would now have a unit with one bent shelf just the same as it would have if she had exchanged my one bent shelf with one in a new box. It was obvious to me that I was wasting my time so I left the store angry and unhappy. Threw the bent shelf away and will be forever reminded of the unpleasant incident every time I look at the two units side by side with one of them missing a shelf.

I bought five of these shelves for my basement utility room and they are fabulous. It took me and a friend a couple of hours to put them all together, but not a problem. They are larger and hold more weight than previous shelves I bought for my garage. I would highly recommend these shelves with casters as it makes it easy to move the shelves and clean underneath or behind. They also have plastic shelf liners that make it great for even putting small things on the shelves. I spent many hours looking for the best price on these industrial shelves and they can't be beat!

Bought three sets; many of the shelves have not been buffed properly (sharp edges pose imminent puncture/injury risks). I punctured my fingers of my right hand twice leading to bleeding and had to file down the sharp cutting edges. No other complaints besides the real risk of cutting and injuring oneself.

I just redid my whole laundry room with these shelves and I can't praise them enough. A fantastic value that will last for years. I purchased two of these units for my shed about ten years ago, I used 2 shelves from each to 'span' in between the units to make one big unit that was 12 feet wide by 4 shelves high. Even when loaded with the big storage bins I have no problem rolling the unit around to get behind it and they still look like the day I bought them. I wouldn't recommend any other shelving at any price.

I put one together about a month ago so ordered another. Started putting together and one wheel would not screw onto pole. Now I have to box up and return if I can’t get it fixed first. Very aggravating. The first unit had one shelf bent at corner so that would not fit over pole but didn’t need the shelf part luckily. Not recommend this product cause both times there is a faulty part.

I purchased 10 of these on Samsclub.com and had them delivered. The boxes are heavy so they arrived a little beat up. Little did we know that all 10 boxes were so beat up the racks were damaged and are unusable. We went through them in the hopes of being able to piece them together and come up with a few usable racks, we got one. We were going to return nine of them but Sam's Club let us know that since this was a "Bulk Order" we only had 72 hours to report the damage and they wont take them back.

I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.

We kept it because we needed it. The two shelves out of six were bent. I would have given 5 stArs if it weren't so beat up. I have two others that are great. It arrived all beat up. The box looked like it had been in a war. I would recommend if it arrives in good shape.

I've bought & built 15 of these. Here's how I do it. -Unbox & organize everything. -Find a FLAT piece of floor (not as easy as you might think). -Lay each shelf on the flat floor, rock back & forth, and organize by flatness. -Build from the bottom up. -Put the flattest shelves on the bottom to serve as a good foundation. -Put the slightly tweaked shelves in the middle. -Put the most tweaked shelves on the top. -If you want the shelves evenly spaced, count 12 visible rings between each one. -Put the feet or wheels on last. -If the shelves rock back & forth, use 1-2 washers to shim/level the wheels or feet. We moved last year, since then everything we owned has been "in the basement in a box somewhere", these shelves have been awesome to get stuff organized. I looked around and don't think you can beat these for the money. Hope this helps.

Bought one of these to make two carts to use in my office. Bought one extra set of casters, put three shelves on each cart, now I have two carts with 3 shelves each, and it's great. Definitely a well-made and heavy-duty item that will last for a lifetime. Relatively easy to put together even for an old lady like me.