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Customer reviews for Member's Mark 6-Tier NSF Heavy Duty Wire Shelving, 47.75" W x 18" D x 75.5" H for
Member's Mark 6-Tier NSF Heavy Duty Wire Shelving, 47.75" W x 18" D x 75.5" H
4.8 out of 5 stars
stars7,100 ratings3,171 reviews
  1. 5 stars88% (6,269)
  2. 4 stars6% (416)
  3. 3 stars2% (149)
  4. 2 stars1% (81)
  5. 1 star3% (185)

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Showing 551-560 of 3,171 reviews
May 25, 2025
Robbie
4 out of 5 stars review

Great except for the snapping off plastic brackets

Great quality - but by the time you put it together, you will absolutely hate and cuss out the plastic clasps that keep the shelves in place. They snap off constantly. Other than that, it is a great unit for the price. Directions could be better on giving you tips on how to put together without the frustration. With that said, I will use this for years - fits in my small kitchen and will hold everything I need. Do not regret for one second - I got it in white and the wall is a dark navy and it looks fabulous.

Helpful?1O10TZ520UCK14970773868
Jul 7, 2025
Way
1 out of 5 stars review

Defective component & poor replacement option

I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.

Helpful?1O10TZ520UCK14970773868
reply from Member's Mark Team

We apologize for this experience, Way, and have passed it along to the appropriate team.

Aug 25, 2025
Smead
5 out of 5 stars review

Verified Purchase

Storage rack

Solid

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Mar 12, 2024
Karen
5 out of 5 stars review

Verified Purchase

Rollable

Awesome

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Aug 10, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Love this Product

Very strudy!!!!

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Jan 5, 2026
Faith
5 out of 5 stars review

Verified Purchase

Heavy duty shelving

Love it

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Jul 31, 2025
BG
5 out of 5 stars review

Verified Purchase

Nice rack!

Nice and sturdy

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Nov 8, 2025
Mike
5 out of 5 stars review

Verified Purchase

Very sturdy

Easy to assemble

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Sep 23, 2022
Kim
5 out of 5 stars review

Verified Purchase

Great storage shelf

Very sturdy. Well built and I love that the shelf liners come with in. Simple to put together.

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Oct 12, 2020
Sunshine50
3 out of 5 stars review

Verified Purchase

Good product, no so good customer service

Shelves are fantastic, however shipment arrived damaged and dealing with Sam’s club is non existent

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