Hi Brick! Thank you for reaching out to us here. It says here you already returned the item. However, if you end up owning it again or if you happen to still have it. Reach out to us @LGUS on Twitter or PM us over on Facebook. We can quickly get a better idea of what you are going through and how we can best fix the issue. -Trey

We apologize for the inconvenience caused by your LG 20 cu. ft. Top Freezer Refrigerator (LTCS20020W). Your feedback is essential, and we'll use it to improve our services. We’d like to get a full view of the issue your unit is experiencing. To do so, please send us a private message on Facebook or Twitter using @LGUSSupport containing the product details of your unit and your contact details, as it will be our pleasure to assist you. -Shae

Your honest feedback regarding your experience with your LG refrigerator and our customer support is highly appreciated. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We want to make this right and help you out. Please get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport or by calling our customer service line at (800) 243-0000, and we would be glad to assist you with your queries. -Cazz