Hello Nancy. A clean LG refrigerator design really does make all the difference, doesn’t it? 💖 It’s like a breath of fresh air! Don't hesitate to reach out if you have questions about your LG refrigerator @LGUSSupport. ~Kimmy

Hi there! We're happy to hear that you love the function of the freezer. Proper food storage is essential in maintaining quality, flavor and freshness. We are looking forward to providing our customers more amazing and innovative technologies to make your life's good and more convenient. Thank you for choosing LG.

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane