Greetings, We understand the importance of having a fully functioning fridge to store your food. We are here to help. I have shared links below for the steps if the refrigerator has cooling issues and the ice maker is not working. You can select the nearest issue by clicking the radio button. Please click on all the embedded words and watch the video inside both articles. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/ The ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Hi mars, it makes sense to count on the refrigerator’s main cooling system, especially since it worked well for years. Supporting it helps keep the kitchen running smoothly day to day. Cooling operation plays an important role in everyday food storage, and reviewing a few key areas can help keep the refrigerator performing as intended. This guide shares helpful information for maintaining optimal cooling operation for Samsung refrigerators. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ If additional assistance is needed after reviewing the guidance, connecting with Samsung Care allows our team to review your details and determine the most appropriate next steps for your model. Please be sure to share reference number 1152409149 when reaching out to help streamline the process. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your continued support. Khristine Samsung Care