Greetings, We understand the importance of having a fully functioning fridge to store your food. We are here to help. I have shared links below for the steps if the refrigerator has cooling issues and the ice maker is not working. You can select the nearest issue by clicking the radio button. Please click on all the embedded words and watch the video inside both articles. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/ The ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hello Joey P, We appreciate you letting us know about the missing parts on your Samsung refrigerator, and we'll be glad to look into this for you. To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern. Thank you! -Angelica