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Customer reviews for Maxx Ice 30" Modular Stainless Steel Commercial Ice Machine, 450 lb. for
Maxx Ice 30" Modular Stainless Steel Commercial Ice Machine, 450 lb.
4.1 out of 5 stars
stars24 ratings12 reviews
  1. 5 stars63% (15)
  2. 4 stars13% (3)
  3. 3 stars13% (3)
  4. 2 stars0% (0)
  5. 1 star13% (3)
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Showing 1-10 of 12 reviews
Sep 22, 2017
smith52
5 out of 5 stars review

Verified Purchase

Great purchase!

We purchased this ice machine for our restaurant. It produces a significant amount of ice and works great! We have not run out of ice yet.

Helpful?5N0ISR4E5T7P14213606076
Oct 15, 2018
Wildwings
5 out of 5 stars review

Verified Purchase

Great ice maker

I've had it for about a week now and so far I am very satisfied with its performance. The bin has a reserve of approximately 9, 10 full bucketsof ice which is plenty enough to handle weekends. By the time I need more it is usually filled up again. Great machine!

Helpful?5N0ISR4E5T7P14213606076
Oct 28, 2019
St James Catholic church
5 out of 5 stars review

Verified Purchase

great purchase for the church

We have only had the ice machine for a short time but it was an excellent purchase. We have used it for several fundraiser lunches and wonderful not to have to buy ice and now we will not run out.

Helpful?5N0ISR4E5T7P14213606076
Jul 31, 2018
Nicole
5 out of 5 stars review

Verified Purchase

Ice Maker

Easy order, fast shipping, and professional delivery. Very easy to set up.

Helpful?5N0ISR4E5T7P14213606076
Sep 20, 2019
Me Me
5 out of 5 stars review

Verified Purchase

Love the new machine get great ice production

Helpful?5N0ISR4E5T7P14213606076
Aug 31, 2017
Paul
4 out of 5 stars review

Verified Purchase

So far so good.

Received delivery promptly with no issues. It was easy to assemble. And the price was right. What more could you ask for?

Helpful?5N0ISR4E5T7P14213606076
Apr 7, 2018
M416
3 out of 5 stars review

Verified Purchase

Not great machine.

I bought this ice maker about a month ago.It is noisy, company doesn't provide the drain pipes for machine and for bin also. Electric supply cable and supply line doesn't come with it. We are using this machine for hotel. First day and day after we tried to contact them 1-800..phone number, no one answer the phone.

Helpful?5N0ISR4E5T7P14213606076
Nov 9, 2020
darryl
3 out of 5 stars review

Verified Purchase

maxx ice maker

Machine is working fine. Missing Ice scoops. Contacted Sams Club. Still waiting for response

Helpful?5N0ISR4E5T7P14213606076
May 30, 2018
Tony
1 out of 5 stars review

Verified Purchase

Consistent Failure

Bought this unit a couple months back and it did not work out of box. The freeze plate never got cold. I tried working with MaxxIce Technical support and did not find them overly helpful. I went back to Sam's and asked for a replacement. Sam's service was excellent and I got a replacement unit in about a week. Same issue with the second unit, with the freeze plate not getting cold. I tried again tech support with MaxxIce and this time got a more responsive tech that said they definitely needed to dispatch a technician. As of today we still have not heard from the tech and it is the fourth business day since my call. Additional calls to MaxxIce either go to voicemail or when I did get a person, got "there is no one in Tech Support at the moment, try back in 30 minutes." Frustrating.

Helpful?5N0ISR4E5T7P14213606076
reply from Maxx Customer Service

We're sorry you had a negative experience with your Maxx Ice ice maker. We have endeavored to improve our responsiveness. You can call 877-368-2797 or email technicalservices@thelegacycompanies.com for assistance. Please have the model number and serial number available when you call.

Aug 12, 2019
Sam19
1 out of 5 stars review

Verified Purchase

I bought this a month ago and it was not working when hooked up.

Helpful?5N0ISR4E5T7P14213606076
reply from Supplier Response

Thank you for your feedback. Please reach out to Sam’s Club customer service for help with your question: 1 (888) 746-7726 or https://help.samsclub.com.